PAYMENTS

Assembly accepts the following forms of payment:

Visa
MasterCard
American Express
Discover
PayPal
Shop Pay
Apple Pay

SHIPPING

Assembly offers shipping to United States and international customers via UPS and DHL. 

Orders placed online will be fulfilled and shipped within 2-3 business days. Please note, fulfillment times may be slightly longer during sale and holiday periods.

Please email our support team with special requests or shipping needs.

SHIPAID

As an option at checkout, we offer a shipping guarantee through ShipAid that ensures your package will be either refunded or reshipped should anything unforeseen occur causing a loss or damage. The cost for this optional guaranty is based on the total value of your purchase and the destination. 

We highly recommend using a delivery address that is secure and a shipping method that insures the items purchased. Additional insurance can be purchased with ShipAid at checkout.

Assembly New York is not responsible for uninsured shipments lost, damaged or stolen.

For all lost, stolen, or damaged packages purchased with ShipAid, please refer to our self-service customer portal. 

IN STORE PICKUP

Assembly is happy to offer in-store pick up at our New York location, 170 Ludlow St. Please specify in the notes section at checkout that you would like to pick your order up in-store and we'll be happy to refund shipping costs. You can also email us at shop@assemblynewyork.com to request in-store pick up. You will be notified via email when your order is ready for pickup. 

RETURN POLICY

For online order or in-store purchase returns, please see our Return Policy.

DROPSHIP

As a way to work with our designers globally and increase efficiency, some items may be drop-shipped directly from a designer's studio to your door. There may be variation in packaging from time to time, but all of our same Assembly policies cover every package.

ORDER STATUS

Once fulfilled, you will receive an email confirmation of order fulfillment along with tracking details. Please contact us if you do not receive an order update within 2 business days.

Please check your tracking details for updates on your order. Contact our service team with any issues regarding your order. 

UNITED STATES SHIPPING

Orders are shipped from our New York store unless stated otherwise. Transit times are estimates and Assembly is not responsible for any carrier service delays.

INTERNATIONAL SHIPPING

Assembly offers worldwide shipping via UPS and DHL. Shipping rates are calculated at checkout by the carrier. Assembly is not responsible for shipping delays on international orders. 

International customers may be responsible for duties and import taxes on their orders. Some orders may also experience transit delays due to customs. In addition, we cannot predict any transit delays on international orders.

LOST, STOLEN, OR DAMAGED ITEMS

Assembly New York is not responsible for uninsured shipments lost, damaged or stolen. Missing packages will be pursued via the carrier's investigation process. We highly recommend using a delivery address that is secure and a shipping method that insures the items purchased, additional insurance can be purchased at checkout with the ShipAid option.

For all lost, stolen, or damaged packages purchased with ShipAid, please refer to our self-service customer portal.

ACCESSIBILITY

Assembly is for all humans and we are committed to maintaining an accessible environment for persons with disabilities. We will use reasonable efforts to ensure that our policies, practices and procedures governing the provision of our services to persons with disabilities are consistent with the following principles:

Services are provided in a way that respects the dignity and independence of persons with disabilities;

Persons with disabilities are able to benefit from the same services, in the same place and in a similar way as other staff or visitors; and

Persons with disabilities have opportunities equal to others to obtain, use and benefit from Assembly’s goods or services.

We are constantly working on our site to update for viewers, please let us know directly should you have any questions/concerns. Additionally, both of our retail locations are fully accessible.