Orders

I’d like to place an order online, but can I pick it up in-store instead of having it shipped?

Of course! Please place your order for shipping through our website. You can make a note on the order that you would like to pick up in store. Alternatively, after you get the order confirmation email, you can reply to the email mentioning that you would like to pick it up in store. We will refund your shipping cost and notify you when the order is ready for pick up.

I forgot to apply a discount code to my order. What can I do?

It happens! For online orders, please email shop@assemblynewyork.com with your order confirmation number. Our online team will assist you in replacing the order with the discount applied. 

If you would like to apply a discount code to a recent in-store purchase, please give us a call at (212) 253 5393 or visit us in person. Our sales team will assist you with replacing the order with the discount applied.

I’m having an issue with or need to make a change to my order. What’s the best way to get in touch with you?

Online customer service can be reached by email only. Send a message with your concern to shop@assemblynewyork.com. We usually reply quickly, but sometimes it can take up to 48 hours during high-volume periods. If there is an emergency, we can offer limited assistance via phone at (212) 253-5393.

What is your return policy? 

We have two separate return policies for Online Orders and In Store Purchases. Both policies in full can be found here.

If you have any questions, please do not hesitate to email us at shop@assemblynewyork.com or give us a call at (212) 253 5393.

How much does it cost to ship to Australia, Japan, or Canada?

Shipping costs are most accurately calculated at checkout for your order. We use UPS for international shipping.

Product Availability

Something I really want is sold out, how can I be notified when you get it back in stock?

Please email us at shop@assemblynewyork.com with your name, the item(s) you are looking for, and which size, if applicable. If you would like a phone call or text, just let us know your best number and we’ll be happy to reach out that way too! Our sales team will notify you once we get a restock of the item(s) you request.

Can I come by the store to see something I liked online?

Yes, any product available online is available to view in person at our brick-and-mortar store located at 170 Ludlow St, New York, NY, 10002.

Damages & Repairs

Do you offer repairs or custom tailoring?

Unfortunately we do not offer these services in-house. However, there are plenty of great local tailors. For garment repair and tailoring, we recommend Stanton Tailor Shop (90-96 Orchard Street), New Express Tailor Inc (92 Rivington Street), and Alpha Tailor Shop (128 Rivington Street). For jewelry repairs and adjustments, we recommend Kathe’s Jewelry (226 1st Ave) and Galleria J. Antonio (43 Avenue A).

My package didn't arrive/arrived damaged. What can I do?

Assembly New York is not responsible for uninsured shipments lost, damaged or stolen. Missing packages will be pursued via the carrier's investigation process. We highly recommend using a delivery address that is secure and a shipping method that insures the items purchased, additional insurance can be purchased at checkout with the ShipAid option.

For all lost, stolen, or damaged packages purchased with ShipAid, please refer to our self-service customer portal

Gift Cards / Promos

Do gift cards or store credits expire? 

Nope! 

I have multiple discount codes, can I apply them all to my order?

We can only accept one code per order. 

Requests & Stylist Pulls

I have a brand I would like to submit for the shop, who do I contact?

Our buying team can be contacted by email at buying@assemblynewyork.com. Our buying team reviews every submission and will let you know if we are interested! We do not accept physical samples mailed or in the store unless directly requested

Do you do stylist pulls?

Sometimes! Please submit your formal pull request with the appropriate credentials to hello@assemblynewyork.com for review.